Shipping policy
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Thank you for supporting our small woodworking business! Each item is handcrafted with care, and we work hard to ensure your order arrives safely and on time.
Processing Time
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Orders are typically processed and shipped within 7-14 days. As most of our products are made to order the processing time may vary depending on the product and size of the order.
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Custom or made-to-order pieces may take longer—estimated timelines will be provided at checkout or upon confirmation.
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We'll notify you once your order has shipped and provide a tracking number if available.
Shipping Rates & Delivery
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Domestic (within United Kingdom)
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u]): Flat-rate or calculated shipping based on your location and order size.
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International: We ship worldwide! Rates and delivery times vary by country and will be calculated at checkout.
Please note: Delivery times are estimates and may be affected by postal delays, customs, or holidays.
Customs & Import Taxes (International Orders)
Buyers are responsible for any customs duties, VAT, or import taxes that may apply. We’re not responsible for delays due to customs.
Lost or Delayed Packages
If your package seems delayed or hasn’t arrived within the estimated timeframe, please contact us at benjaminjkingsley@gmail.com. While we are not liable for issues caused by the postal service, we’ll do our best to help track it down.
Local Pickup (if applicable)
We offer local pickup from LE176LY—just select the option at checkout and we’ll reach out to arrange a time.
Questions?
If you have any questions about your order or our shipping process, feel free to reach out anytime at benjaminjkingsley@gmail.com. We’re happy to help!